The complete hearing protection solution for professionals exposed to noise
COTRAL International   Iso 9001 COFRAC
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 FAQ > After-Sales Service
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After-sales service – Follow-up

For your After-Sales Service enquiries, make your reports online using the "request an After-Sales Service" item in the customer area or dial +33 (0) 2 31 69 36 36.

  1. You wish for the list of the equipped individuals in your institution.
  2. The user has changed his/her job and is therefore subject to new constraints.
  3. In a few very rare cases, the filter may come out of the protection and be lost.
  4. A user has lost an hearing protection.
  5. You do not have any CLEANIL cleaning tablets left for maintenance of the protections.
  6. Who manages renewal of the custom hearing protections* after the 5-year service life?

4. A user has lost an hearing protection.

Declare the loss of the protection directly in the customer area using the "request an After-Sales Service" item. Quite simply, all you have to do is to follow the instructions that appear on your screen. Your request will be processed as soon as possible. You may also contact the COTRAL International AFTER-SALES SERVICE at +33 (0)2 31 69 36 36. A technician will analyse your request and indicate the procedure to be followed for recording and processing of your A.S.S.
* In view of the wide variety of expressions used to denote moulded plugs, earplugs or anti-noise plugs, COTRAL International refers to its protections as "custom hearing protections". If you are looking for moulded protections, moulded hearing protections, anti-noise hearing aids or furthermore personalized hearing protections, our products will meet your needs.

COTRAL International BP100 14110 CONDE SUR NOIREAU - Tél : +33 (0)2 31 69 36 36 - Fax : +33 (0)2 31 69 36 35

COTRAL International, Secrétariat commercial Bahnhofstrasse 52 CH-8001 ZÜRICH - Tél : +41 (0)44 214 67 24 - Fax : +41 (0)44 214 65 19

COTRAL International, Secrétariat commercial 8 Avenue des Arts B-1210 BRUXELLES - Tél : + 32 (0) 2 545 11 52 - Fax : +32 (0) 2 545 11 46

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